Rules & Conduct

We have listed below some information to keep in mind while you visit. Of course, we haven’t thought of everything, so please think of the cats first and feel free to contact us with any questions. We ask that all of our guests follow the rules for the safety of our cats and our guests.

Visiting Us:

Any children under the age of 12 will need to be accompanied by an adult. We love our little guests but want to make sure they are supervised. It is the parent’s responsibility to ensure children are playing with the cat. Abuse of the cats will result in being asked to leave the cat lounge.

Our cat lounge is a “NO SHOE ZONE”. You must wear socks, or purchase our cute cat socks with your reservation or upon arrival. Our cat socks run between $10 and $15.

We always have cats, so please leave your furry friends at home.

If you feel uncomfortable for any reason during your visit, please don’t hesitate to step outside the cat lounge.

Please immediately alert a staff member for assistance in the case of any emergency.

Playing With Cats,

Do's and Don'ts:

Don’t forget that cats are cats, which means they are curious, loving, aloof, frisky, and lazy all in the same day.

Cats love to be clean, so we ask all guests to sanitize their hands before entering the cat lounge.

Use Inside Voices. Cats have very sensitive hearing, so please speak quietly in the cat lounge, silence your cell phones, and take phone calls outside.

Cats love to chase, but they don’t like to be chased. Please let the cats come to you.

Take lots of pictures, but please don’t use any flash. Please tag us with @9liveshaven or share your pics via #9liveshaven – we’d love to see your pics!

If you wish to hold a cat, please seek out a member of the staff and remember to be gentle!

Please don’t sit, stand or climb on anything designated for a kitty.

If you have a question, please ask a staff member.

We have cat toys – no need to bring your own!

Never ever give your food to the cats. We give our cats special diets to keep them healthy and “people food” may cause stomach upset.

Cats love to nap so much they call it “cat napping”. Please don’t wake a sleeping kitty. No one likes to be woken up from a good nap!

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Visiting with Children

The 9 Lives Haven - Cat Lounge & Adoption Center prides itself on finding each wonderful cat his/her forever home and providing a cozy lounge to enjoy. Our goal is to have the interaction be as optimal as possible between the cats and our youngest guests.

On our end, we know that kittens and cats are fragile. They are tiny and can be easily overlooked by young children. This is dangerous for both the child and the feline as young children can easily trip and fall over them. Children are naturally exuberant, this is a lovely quality of youth! However, if you are a cat lover, you know that felines prefer slow movements, soft voices, and a gentle touch. When kitties get stressed they are very unhappy and become ill or act out to protect themselves.

Children, just like kittens and cats, go through different socialization and developmental stages. For example, children 3-4 years of age are still learning impulse control. Sudden outbursts or impulsive grabs at a pet might frighten them and cause an adverse, frightened response. Between ages 5-7, children learn empathy and are better equipped to treat cats properly. Sadly, if kittens and cats have negative experiences with children during their socialization period, they can develop a lifelong fear of small children. Likewise, if a child has a negative experience with a kitten or cat, they can also develop the same type of fear.

Our staff reserves the right to ask you and your child(ren) to leave and return another time should they be disruptive or upsetting to the cats and if they are ignoring the rules and policies. We understand children can have a bad day and we hope you understand that returning another time may be in the best interest of everyone.

We believe this will help everyone enjoy their time at the lounge more and not only encourage a better interaction with the adoptable cats, but also a safer and stable environment for all.