Frequently Asked Questions
Where are you located?
We are located at 3000 Geary Blvd., San Francisco, CA, 94118.
​
What are your hours?
Our hours are Monday through Sunday 10:00 AM – 6:00 PM, Saturday and Sunday 10:00AM –7:00 PM. Private reservations are available outside these hours. Please visit our reservation page for more information.
​
Do you serve food or beverage?
We offer a variety of drinks and pre-packaged snacks for you to enjoy.
​
Do you accept walk-ins?
Yes, but if we are at capacity, you may be required to wait to get in. We recommend booking your space 24 hours in advance.
​
Where do you get the cats?
We work with many different area shelters and rescue agencies, and we are able to take in a select few Individual foster cats when all the requirements are met.
How do you make the sure the cats stay healthy and un-stressed?
The welfare of the cats is a very important concern. It’s not just the humane thing to do; it’s good for business. Nobody wants to hang out with unhappy or unhealthy cats!
​
9 Lives Haven limits the number of customers who can be in the cat lounge. Depending on the activity level of customers and the number of cats in the room, the limit may be as low as 10 and as high as 16.
Can I bring my own cat to 9 Lives Haven?
No. Think about the reaction your cat has when it’s time to go to the vet. And then think about how they react when they are there. They’re not happy, and unhappy cats create an unpleasant atmosphere, which is something nobody wants.
​
How do you make money?
Great question. Any business, including 9 Lives Haven, needs to make money. We can’t find homes for cats unless we can keep our doors open. We charge a nominal admission fee, which you pay upon entry. We offer a variety of drinks and pre-packaged snacks for you to enjoy. You may also purchase a monthly membership that will include entry. We also carry merchandise for all ages and have a small thrift store area that are donated items, so all proceeds go directly back for the care of the kitties!
​
What about toxoplasmosis?
Toxoplasmosis is very rarely spread just by interacting with cat’s short term. It is spread through the feces of an infected cat mainly from cleaning litter boxes. Since the cats in our lounge are served commercially prepared food, the chance of toxoplasmosis is very slim.